Effective August 29, 2026
We want this site to be usable by everyone, including people who browse with a screen reader, navigate by keyboard alone, use magnification, or rely on captions. This statement sets out what we aim for, what we have done, what we know is imperfect, and how to reach a person if the site gets in your way.
What we aim for
We build toward the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. We have not commissioned an independent audit against that standard, so we do not claim formal conformance to it. We would rather tell you what we actually do than publish a badge we have not earned.
Measures in place
- Descriptive alternative text on images that carry meaning, written to say what the image shows rather than repeating the caption
- Text and background contrast checked against every surface an element actually sits on, not only against the page background
- Heading levels in order, without skipped levels, so a screen reader can build a usable outline of the page
- Content written in the case it is meant to be read in, rather than restyled by CSS, so screen readers announce it correctly
- Keyboard focus kept visible, and interactive controls reachable without a mouse
- Layouts that reflow on small screens and at increased text size without content being cut off
Known limitations
Some material on this site is not fully accessible, and we would rather say so than let you discover it:
- Third-party embeds. Forms, maps and video players supplied by other companies are outside our control, and their accessibility is their own. Where one of these blocks you, contact us and we will give you the same information directly.
- Documents. Older PDFs may not be fully tagged for screen readers. Ask us and we will provide the content in another format.
- Video. Captions are added to video we produce. Older material may not yet be captioned.
If something on this site is in your way
Tell us and we will fix it, and in the meantime we will get you the information another way. You can email info@nectarmediagroup.com. Please say which page you were on and what happened; that is usually enough for us to reproduce it.
You never have to use this website to reach us. Anything published here can be explained by a person — email info@nectarmediagroup.com, and doing it that way is not a lesser service.
Feedback and enforcement
We treat accessibility problems as defects rather than requests, and we aim to respond within a few business days. If you have raised something and are not satisfied with how we handled it, tell us again and ask for it to be escalated — we would rather hear it twice than have you give up on it.
Contact
Nectar Media Group
Email: info@nectarmediagroup.com